IT Support
Meet your IT team
At Profile, we provide an unparalleled quality of service that stands out in the industry. Our commitment to service excellence has been a distinguishing factor setting us apart from the competition since 1979.
Our highly skilled team is integral to every service we offer, playing a central role in the delivery of all our operations. With these core values guiding our approach, we assure customer satisfaction as our top priority. The confidence in our abilities is reflected in customer feedback and testimonials.
Helpdesk and Remote Support
Our team of Systems Support Specialists stands ready to provide direct assistance to your staff, addressing inquiries promptly and efficiently. Leveraging their extensive knowledge and experience with your business and its IT systems, they ensure a high level of support.
We maintain a strong focus on the continual update of our training materials, ensuring alignment with the latest technological advancements. Our support staff undergoes detailed training specific to your line of business applications, ensuring their proficiency in guiding you through any queries.
Our team will also have quick and secure remote access to your user’s desktops which provide us with fast and efficient way to address your query almost immediately.
Customised, Affordable Pricing
We provide customised and affordable pricing, and a transparent approach to suit your IT solution requirements. Meaning, there are no surprises!
Experience
We are Irish owned and operated and provide local IT support and IT solutions.
Passionate IT Professionals
Highly skilled, qualified, and certified IT professionals delivering outstanding customer service and IT solutions.
Personalised Services
Our dedicated IT team works like your internal team. With regular updates, on-time delivery, and 100% quality assurance, we ensure a hassle-free IT support service experience for our clients.
On-Site and Field Services
Comprehensive on-site, on-call, and scheduled field services are at your disposal, adaptable to your business needs anytime and anywhere. When the need arises, your accustomed Support Specialist will promptly arrive at your business to address the issue.
Business Hours Support
Our support services are designed with your convenience in mind – we work when you need us. This commitment translates to being available from 8.00am - 5.30pm during the critical moments when IT support is essential for your operations. Whether it's troubleshooting, resolving issues, or providing guidance, our team is dedicated to ensuring that we are there for you when it matters most.
